Our cancellation and rescheduling policies vary depending on the type of booking or purchase you make.

Events and Workshops

You may cancel or reschedule your booking within 24 hours of purchase, provided the event has not already taken place.

After this initial 24-hour period, bookings are non-refundable. However, if your event is more than seven days away, you may transfer your booking to another date at no additional charge.

If your event is due to take place within the next seven days, your booking cannot be refunded or transferred to another date.

Refunds will be given for non-attendance.

We understand, however, that serious and unexpected emergencies can happen. In exceptional circumstances, such as an unexpected hospital admission, serious illness or injury, or the death of a close family member, we may offer a transfer, credit or refund.

Requests will be considered individually. Please contact us as soon as reasonably possible. We may ask for reasonable supporting evidence, which we will handle sensitively.

Minor illnesses, work commitments, childcare difficulties, routine travel disruption or forgetting your booking do not normally qualify as exceptional circumstances.

This policy does not affect your statutory rights.

Gift Cards

You may cancel a gift card within 24 hours of receiving your order confirmation and receive a full refund, provided it has not been used to make a booking.

After 24 hours, gift cards are non-refundable and non-transferable.

Gift cards are valid for 12 months from the date of purchase.