Terms and Conditions
Terms and conditions regarding cancellation vary depending on what type of order you have made.
EVENTS: You can always cancel or reschedule your order for a dated event within 24 hours of purchase, unless the event has already taken place.
If you wish to cancel an order for a dated event more than 24 hours after receiving your Booking Confirmation, and provided the applicable event is not due to take place within the next 7 days, you can reschedule your session for another time for no extra cost. If however the appointment is due to take place within the next 7 days you will not be entitled to not transfer your booking to a another date. There are no refunds for cancellations made after 24 hours of booking.
GIFT CARDS: You may only cancel a Gift Card within 24 hours of receiving your Order Confirmation - and we can offer you a full refund, unless you have already used it to make a booking. After 24hrs, Gift Cards are non refundable and non-transferable and last for 12 months from the purchase date.
PRODUCTS: You may cancel a product order provided the the product has not already been dispatched. If however the the product has already been dispatched you will not be entitled to a refund or a credit note.
Our Testimonials
Get In Touch
42 Central Road, Worcester Park KT4 8HY
29 High Street, Thames Ditton, KT7 0SD
FAQS
Can I reschedule or cancel my booking?
Yes, up to 7 days before the event you can cancel or reschedule your booking, directly from the link on your confirmation email. Within 7 days we will allow reschedules for reasonable uncontrollable circumstances. Unfortunately if you cancel within 24 hrs, we are unable to give any refund or reschedule for any reason.
What is the pricing structure for your classes?
Our average adult workshop price is £55 for a 3 hr group workshop. This includes all materials and light refreshments in a small group class with expert tuition. Some of our classes may be higher or lower dependant on class length and materials cost. VAT is included in all our pricing.
We do run lower cost weekly daytime classes, from £10 per session, for regular customers, with bundle deals for attending multiple classes.
How do I book a Corporate event/ Adult party?
You can select the size of your party and your preferred date on our booking page. If the date is unavailable you will be offered 3 similar alternatives. No money will be taken until the date is confirmed. We offer a range of crafts which you can select at booking and one of our team will be in touch to talk through the details.
What age do you take children from?
We accept children from age 6 at the studio, due to the dexterity and concentration needed for the crafts we offer.
How do I book a Children's party?
We have live availability on our Children's party booking page. We do fill up quite fast so it is best to secure you preferred date and time, we can reschedule it if there is a problem.
If you are unsure of numbers you can book for a smaller group and add extra guests later. We do not need individual guest names, please just add them as guest 1, etc.
All materials and party food is included in the event price.
Can I add an extra guest to my event?
Yes! We can cater for up to 12 Guests . if you have booked for less, please email us at [email protected] to add extra's or update us on allergies.
