Craft My Day LTD
42 Central Rd
Company No: 10411516
Frequently Asked Questions
These are some of the questions people most frequently ask us:
Can I swap Venue?
We run many of our workshops at both venue's. If you need to change the date of your course and a date at our other venue is more suitable for you we are happy for you to swap venue, within our booking conditions.
How do I get to you by Public Transport?
Worcester Park station is in zone 4 and trains run direct from Waterloo and Epsom. The 213 Bus
stops directly outside and runs from Sutton and Kingston.
Thames Ditton is on the Hampton Court Line from Waterloo.
How do I get to you by car?
Both Worcester Park and Thames Ditton are just off the A3 giving easy access from both London and the M25.
Both the Worcester Park and Thames Ditton Studios have parking bays directly outside the studio, free for 30mins, perfect for drop off's and pick ups.
Waitrose car park in Worcester Park is free for 2 hrs, max stay 3 hrs. For longer stays the roads off Worcester Park high street have no parking restrictions.
Thames Ditton has a Car park nearby on Ashley Road, which costs just £4 for the whole day.
We are open 7 days a week, but vary opening times due to the variety of classes on offer. Please contact us to check we will be open if you are planning to drop in! All classes are by pre-booking only.
How Can I Book?
Please book online via the website. You can contact us about kids parties, to check availability of dates. All other workshops can be booked via the website, see available dates for each class- or to book a private adult group workshops/parties use the private booking option!
I want a private class?
If you would prefer a private class or group of friends you can book a private class at a date that suits you. If we are unable to accomodate your chosen date you will be offered 3 alternatives.
No money will be taken until we have confirmed a date with you.
Can I bring my child to an adult workshop?
Children over 12 are welcome to book a place on an adult workshop as long as accompanying a full paying adult. If you book a private group workshop you are welcome to bring children of any age. We accept children from age 6+ on our holiday clubs and attending our birthday parties.
What about Covid Cancellations?
As stated in our booking conditions you are unable to cancel for any reason, except exceptional circumstances, within 7 days. Covid is no longer considered by the government guidelines needing any special medical status.
Unfortunately as a small local business we cannot make a loss on a workshop due to last minute personal circumstances, although we do try to offer the best customer service by giving a 50% goodwill gesture of the fee where there are valid and unavoidable reasons, like illness.
Terms and Conditions
Refunds for cancellations will be made as follows: Up to 7 days prior to class cancellations and re-schedules can be done by yourself by clicking on the link in your confirmation email. We do try our best to be as flexible as possible, within reason, so please get in touch if you have an issue with your booking.
Craft my Day reserves the right to cancel any class up to 7 days before it’s commencement if under 50% of the places are taken. In this event the class will either be rescheduled OR a full refund will be made.
Within 7 days we do not allow cancellations or reschedules for any reason, except exceptional circumstances.
Covid is no longer considered by the government guidelines needing any special medical status.
We do try to offer the best customer service by giving a 50% goodwill gesture of the fee where there are valid and unavoidable reasons, such as illness.
I want my Gift Voucher to be a surprise?
The recipient email will be the receiver of the gift card. So if you don't want them to get the email with the attached gift card, then put your email for both sender and receiver.
You can then forward the email to the recipient as and when you wish or you can print it out and give the voucher in a card.
How many people will be in my workshop?
We always hold small workshops, Most of of our workshops have a maximum number of 10 students. Some classes may have the maximum number smaller than this due to the workspace required.
What do people think of Craft My Day?
We are really proud of our reviews! Please take some time to have a look at what people are saying about us!
How many children attend the kids clubs?
We have a maximum of 12 children in our kids clubs, that comfortably fit into both our studio main rooms, equipped with 4m table. We have 2 staff members on site at all times, at a ratio of 6.1, and for safeguarding purposes.
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Give the joy of craft !
Buy Something Special for Someone Special a crafty treat with one of our gift vouchers, a perfect gift experience for your loved one. Give them the gift of making with a Craft My Day Gift Voucher
The perfect last-minute gift! Order an e-voucher online, and we'll email it to a recipient of your choice. You can redeem them against any of our workshops and they never expire!